Customer Service Receptionist - DSM 2pm-10pm

Des Moines, Iowa
Line Service
Des Moines
Depends on Experience 
Full Time
2nd Shift

Elliott Aviation, a leader in aircraft solutions, has an exciting opportunity for a Customer Service Receptionist at their location in Des Moines, IA.  Since 1936, Elliott Aviation has been a world-class provider of comprehensive and customer-focused solutions for business aviation.  Our vision, building partnerships that last, applies to our employees as well as our customers.  As a Customer Service Receptionist, you will play a key role in upholding the high standard of quality and customer service.

This hands-on position is responsible for greeting customers, answering the multi-line switchboard and handling fuel requests.

Responsibilities of this position include:

  • Make customers feel appreciated by giving exemplary customer service
  • Receptionist duties including directing incoming calls and handling customer requests
  • Work with and coordinate line service calls and requests
  • Computer invoicing of front desk items
  • Handle fuel calls
  • Filing
  • Daily invoice mailings
  • Assist with bulk mailings
  • Answer radio calls from line service and pilots
  • Arrange hotel, car and catering  accommodations
  • Assist customers with service calls as needed
  • Update fuel price changes
  • Fuel balancing
  • Cash Handling
  • Other duties as assigned 

Job requirements

Top candidates will possess excellent interpersonal skills, pleasant telephone voice, have knowledge of office procedures and equipment and is familiar with Microsoft Word and Excel. Other requirements include:

  • High School Diploma or GED
  • Customer service experience
  • Clerical experience
  • Switchboard experience